×
×
img

Our experts at your service

At your service

Any day of the week

  1. You can call our technical service free of charge at 0800 55 800 from 8 a.m. to 10 p.m., 7 days a week.
  2. The technical service for Proximus and Internet is available until midnight, even on Sundays (except for bank holidays)!
  3. Our technicians will visit your home until 8 p.m. during the week and on Saturdays until 4 p.m.
  4. Find a clear overview of our contact numbers and addresses on the Contact page

Our commitments

Our experts are at your service

Our experts at your service

Count on us, even when it’s getting late!

Call our technical service free of charge at 0800 55 800 from 8 a.m. to 10 p.m., 7 days a week.

Comes in handy when you don’t want to miss your TV show in the evening or you need to get online. The technical service for Proximus TV and Internet is available until midnight, even on Sundays (except for bank holidays)!

In case of a problem with Proximus TV you can already reboot your Proximus TV installation, this often provides a solution.

Our experts at your service

We’ll come to your home, even on Saturday

Our technicians will visit your home until 8 p.m. during the week and even on Saturdays until 4 p.m.

Your appointment will be confirmed by SMS message, you will also be notified about half an hour before he is due to arrive.

Our experts at your service

Swift replacement of your modem or decoder

Your Proximus TV or internet aren’t working as they should? Call our colleagues at the technical service for Proximus TV and Internet. They are available until midnight, even on Sundays (except for bank holidays).

You need to replace your decoder or modem to solve the issue? We’ll send you a new device, free of charge! Choose how you want us to deliver it, at your home or in a Kiala point. Fast service, as it should be.

Free Happy House visit

Free Happy House visit

Proximus stands for quality and service. Thanks to the Happy House visits you’ll optimize and fully enjoy your Proximus products.

One of our technicians comes to your home, to check your internet, Wi-Fi, tv and telephony and to help you enjoy them to the max. A personal approach and free of charge!

Our experts at your service

Online tips and tricks on the Proximus Forum

If you have an issue you would like to discuss with our employees or customers, join the Proximus Forum. Only available in French and Dutch.

Like, vote and discuss!
The forum also gives access to the latest news, expert tips & tricks and much more.

Our experts at your service

Drop by in a point of sales

Visit a Proximus Center or point-of-sale nearby, our staff will be happy to help you. Count on them for your device configuration, to change your SIM card or give you a demo,…
In our Proximus Centers, we also organize free SmartCafé trainings and you can collect the smartphone that you ordered online via Click & Collect.

Contact us