Call our technical service free of charge at 0800 55 800 from 8 a.m. to 10 p.m., 7 days a week.
Comes in handy when you don’t want to miss your TV show in the evening or you need to get online. The technical service for Proximus TV and Internet is available until midnight, even on Sundays (except for bank holidays)!
In case of a problem with Proximus TV you can already reboot your Proximus TV installation, this often provides a solution.
Our technicians will visit your home until 8 p.m. during the week and even on Saturdays until 4 p.m.
Your appointment will be confirmed by SMS message, you will also be notified about half an hour before he is due to arrive.
Your Proximus TV or internet aren’t working as they should? Call our colleagues at the technical service for Proximus TV and Internet. They are available until midnight, even on Sundays (except for bank holidays).
You need to replace your decoder or modem to solve the issue? We’ll send you a new device, free of charge! Choose how you want us to deliver it, at your home or in a Kiala point. Fast service, as it should be.
Proximus stands for quality and service. Thanks to the Happy House visits you’ll optimize and fully enjoy your Proximus products.
One of our technicians comes to your home, to check your internet, Wi-Fi, tv and telephony and to help you enjoy them to the max. A personal approach and free of charge!
If you have an issue you would like to discuss with our employees or customers, join the Proximus Forum. Only available in French and Dutch.
Like, vote and discuss!
The forum also gives access to the latest news, expert tips & tricks and much more.
Visit a Proximus Center or point-of-sale nearby, our staff will be happy to help you. Count on them for your device configuration, to change your SIM card or give you a demo,…
In our Proximus Centers, we also organize free SmartCafé trainings and you can collect the smartphone that you ordered online via Click & Collect.