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Internet rates abroad

Rates abroad

Call cheaper with a roaming option

Prices excl. VAT

Not available for the countries in the exception zone

Surf cheaper with a roaming option

Prices excl. VAT

Not available for the countries in the exception zone

Roaming options activation

  • You are in charge of mobile telephony and Internet in your company

Activate the option for your users via MyProximus

Contact our customer service or your account manager

  • The person in charge of mobile telephony and Internet within your company can activate the option for you.
  • There is no person in charge of mobile telephony and Internet within your company

Contact our customer service or your account manager

You can activate a roaming option with an alternative operator in the European Union

Stay informed about your usage

No more bill shocks: manage your mobile data volume.

MyProximus

Thanks to the MyProximus application, you can obtain an overview of your calls, messages (SMS and MMS), and Internet usage at any time, with a single click. Download the MyProximus application onto your mobile phone, smartphone or tablet. You will find this application on Google Play Store, App Store, etc. You can also download MyProximus via Wi-Fi but for this you need to surf at least once a month via 3G.

SMS alerts

To spare you any bill shocks regarding your mobile data usage, Proximus sends you SMS messages to inform you of your usage, in Belgium and abroad. This service is activated automatically. No SMS messages are sent between 10 p.m. and 7 a.m. (Belgian time). A surfing speed limit of 128 Kbps is applied if you exceed your volume limit for mobile Internet on smartphone and laptop/tablet. You will also be informed by SMS. This is to help you avoid paying extra costs if you large volumes of data.

Surfing limit

In accordance with EU regulations, your mobile Internet connection will be cut off when your bill reaches €60 (incl. VAT) while abroad. This way, you avoid surprises on your bill. When you surf abroad, your mobile Internet connection is cut off as soon as your bill reaches €60. You will be alerted by SMS just before you reach the surfing limit and when you actually reach it. The surfing limit applies until the next billing period. You will receive an SMS as soon as you can surf abroad again. If you have a subscription for surfing at a cheaper rate when abroad, this surfing limit will be applied when you exceed your bundle of €60.

(De)activate the surfing limits

Customers who want to deactivate this surfing limit should contact their account manager or call the Proximus customer service Via 0800 55 200 and +32 475 15 60 30 (from abroad)

Standard rates

List of countries

Europe

Alands (Finland), Germany, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, French Guyana, Gibraltar, Greece, Guadeloupe (French Antilles), Hungary, Ireland, Iceland, Italy, La Réunion, Lettonia, Liechtenstein, Lithuania, Luxemburg, Malta, Martinique (French Antilles), Mayotte, Norway, The Nederland, Pologne, Portugal, Romania, United Kingdom, San Marino, Saint Barthélemy, Saint Martin (French Antilles), Slovakia, Slovenia,  Sweden et Czech Republic. 

Top destinations

Albania, Andorra, Australia, South-Africa, Bosnia-Herzegovina, Brazil, Canada, Cap Verde, China, Egypt, United States of America, Guernsey (Bailwick), Hong Kong, India, Indonesia Israel, Japan, Jersey (île), Macedonia, Malaysia, Man (île), Morocco, Mexico, Monaco (Monaco Telecom) Montenegro, New-Zeeland, Dominican Republic, Russia, Serbia, Singapore, Sri Lanka, Switzerland, Thailand, Turkey, Ukraine.

Rest of the world

Afghanistan, Algeria, Anguilla, Antigua and Barbuda, Argentina, Saudi Arabia, Aruba, Azerbaijan, Bahrein, Bangladesh, Barbados, Belize, Benin, Bermuda, Byelorussia, Bolivia, Bonaire, Botswana, Burkina Faso, Burundi, Cambodia, Cameroun, Chili, Colombia, Comoros, Congo (Dem. Rep. Congo - Cdc), Congo (Republic – Cog), Korea (South), Cruisseships and Ferries, Costa Rica, Ivory Coast, Cuba, Curacao (Dutch Antilles), Dominique (island), Ecuador, El Salvador, United Arab Emirates, Faeroe (islands), Fiji, , Gabon, Gambia, Georgia, Ghana, Grenada, Greenland, Guam, Guatemala, Guinea, Equatorial Guinea,  Guinea-Bissau, Guyana, Haiti, Cayman islands, Virgin islands (American), Iles Vierges (Anglaises), Irak, Iran,  Jamaica, Jordania, Kazakhstan, Kenya, Kuwait, Kosovo, Lesotho, Liberia, Madagascar, Malawi, Mali, Mariannes du Nord (Saipan), Mauritania, Maurice (isle), Moldavia, Monaco (Vala 900 - Vala Kosova), Mongolia, Montserrat, Mozambique, Namibia, Nauru, Nicaragua, Niger, Nigeria, Oman, Uganda, Uzbekistan, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, French Polynesia, Porto Rico, Qatar,  Central-African Republic, Rwanda, Saint Kits and Nevis, Saint Lucia, Saint Martin (Telcell satellite), Saint Pierre and Miquelon, Saint Vincent and Grenadines, Salomon (isles), Samoa, Satellites, Senegal, Seychelles, Sierra Leone, Suriname, Syria, Swaziland, Tajikistan, Taiwan, Tanzania, Chad, Tonga, Trinidad and Tobago, Turkmenistan, Turcs and  Caicos’, Uruguay, Vanuatu, Yemen, Vietnam, Zambia, Zimbabwe.

Exception zone

Angola, Arménie, Bahamas, Bhutan, Brunei, Djibouti, Ethiopie, Malouines (îles), Honduras, Kirghizstan, Laos, Liban, Macao, Maldives, Myanmar, Népal, Nouvelle-Calédonie, Papouasie Nouvelle Guinée, Sao Tome & Principe, Soudan, Timor Leste, Togo, Tunisie, Venezuela 

Customer stories

Van Bavel doesn't travel without a Shared Data Roaming Pack

E-mail and the Internet don't stop at country borders. To remain accessible abroad but keep the costs down too, Van Bavel relies on Proximus's Shared Data Roaming Pack.

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E-mail whenever you want when you're abroad

Obviously you need to be available on your mobile and have Internet access when on a business trip. Especially during the long waits at airports or between meetings. TforG knows that Time is money.

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Conditions

Footnotes

1 Rates if you use more

Daily Travel passport

  • Calling, texting and using data in the EU follow the standard rates
  • Making calls in Top destinations: 1.24 /min.
  • Receiving calls in Top destinations: 0.62 /min.
  • Sending a text message in Top destinations: 0.29 /text
  • Out-of-bundle data use: 4.96 /MB
  • Calling, texting and using data in the rest of the world follow the standard rates

Travel passport EU & Top (Intense)

  • Calling and texting in all zones follow the standard out-of-bundle rates
  • Out-of-bundle data use in:
    • EU & Top destinations: 0.05 /MB
    • Rest of the world: 12 /MB

Travel passport outside EU & TOP & Travel Passport World

  • Calling and texting in all zones follow the standard out-of-bundle rates
  • Out-of-bundle data use in:
    • EU & Top destinations: 0.05 /MB
    • Rest of the world: 12 /MB

2 Daily Travel Surf 100 MB: Rates if you use more:

  • In EU & Top: €0.05/MB
  • In the rest of the world: €4.96/MB
  • (billed per 100 KB)

3 Travel Surf EU & TOP (plus) Travel Surf World (plus): Rates if you use more:

  • In EU & Top: €0.05/MB
  • In the rest of the world: €12/MB and for Travel Surf World (plus) subscribers €4.96
  • (billed per 10 KB for BlackBerry options and per 100 KB for Mobile Internet options)

4 Are you a BlackBerry user?

  • Surf in EU and TOP destinations with BlackBerry EU & TOP and get 250 MB for €10/month
  • Surf worldwide with BlackBerry World and get 50 MB for €20/month

5 Shared Data Roaming Packs: Rates if you use more:

  • In the Shared Data roaming zone: €0.10/MB within the SharedData roaming zone.
  • Outside this roaming zone: €3/MB or €17.77/MB in the following countries: Angola, Armenia, Bahamas, Bhutan, Brunei, Djibouti, Ethiopia, Honduras, Falklands islands, Kyrgyz Republic, Laos, Lebanon, Macau, Maldives, Myanmar, Nepal, New Caledonia, Papua New Guinea, Sao Tomé and Principe, Sudan, Timor Leste, Togo, Tunesia, United Arab Emirates, Venezuela.

Shared Data Roaming zone is: every country of Europe and Top destinations

General conditions

Daily Travel Passport

  • You only pay per day of use. The daily price is activated according to the zone you are in (the EU or Top destinations) when you place a call or send a text to a country of one these two zones, use more than 200 KB of mobile Internet, or receive a call.
  • A day of use starts and ends at midnight, Belgian time. Unused minutes, texts and MB are not carried over to the next month.
  • No subscription charges. Free activation and deactivation possible at any time.
  • Not compatible with other roaming options or rate plans that give a discount on roaming rates, with VPN, or with business rate plans including roaming minutes, SMS or internet volume. If Daily Travel Passport is activated, all other roaming options will be automatically deactivated.

Shared Data Roaming Packs

  • A minimum of 10 KB is billed per session.
  • Unused monthly volume is not carried over.
  • All prices are excluding VAT.

Good to know

  • Proximus is not responsible for the quality of foreign networks.
  • Some operators charge extra fees for received calls – amounts may differ, depending on the operator.
  • Subscriptions are billed for a complete month (even during the incomplete months of activation and deactivation).
  • All individual data roaming bundles are billed per 100 KB session, except for BlackBerry where it is per 10 KB.
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