No more bill shocks: manage your mobile data volume.
Thanks to the MyProximus application, you can obtain an overview of your calls, messages (SMS and MMS), and Internet usage at any time, with a single click. Download the MyProximus application onto your mobile phone, smartphone or tablet. You will find this application on Google Play Store, App Store, etc. You can also download MyProximus via Wi-Fi but for this you need to surf at least once a month via 3G.
To spare you any bill shocks regarding your mobile data usage, Proximus sends you SMS messages to inform you of your usage, in Belgium and abroad. This service is activated automatically. No SMS messages are sent between 10 p.m. and 7 a.m. (Belgian time). A surfing speed limit of 128 Kbps is applied if you exceed your volume limit for mobile Internet on smartphone and laptop/tablet. You will also be informed by SMS. This is to help you avoid paying extra costs if you large volumes of data.
In accordance with EU regulations, your mobile Internet connection will be cut off when your bill reaches €60 (incl. VAT) while abroad. This way, you avoid surprises on your bill. When you surf abroad, your mobile Internet connection is cut off as soon as your bill reaches €60. You will be alerted by SMS just before you reach the surfing limit and when you actually reach it. The surfing limit applies until the next billing period. You will receive an SMS as soon as you can surf abroad again. If you have a subscription for surfing at a cheaper rate when abroad, this surfing limit will be applied when you exceed your bundle of €60.
(De)activate the surfing limits
Customers who want to deactivate this surfing limit should contact their account manager or call the Proximus customer service Via 0800 55 200 and +32 475 15 60 30 (from abroad)