Customer success stories

Trends & sectors

Our latest customer success story: GO!

The move to a new location was an opportunity for the central administration of the Flemish community’s GO! educational authority to perfectly tailor the use of ICT to the changing needs of its employees. The New Way of Working plays a key role in the approach, thanks to the advantages of modern technology.

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Leuven and Hasselt are bringing their new datacenters into use for smooth service provision to members of the public.

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All ICT customer stories


Latest customer success story: Sportpaleis supports ticket sales with Forum 500(0)

You never get a second chance to make a first impression. The professional reception that a customer receives on the telephone, with optimal call management, is one such opportunity for your business. But how can you keep a cool head when the number of calls surges during peak times? Tele Ticket Service, the ticketing office for the Sportpaleis Group, has built up some 30 years of experience in dealing with such challenges. The ability to fully integrate call center functionality (ACD) into their Forum 500(0) telephone switchboard has enabled the Sportpaleis to become the leading telephone reservation platform in Belgium.

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Latest customer success story: RVP manages IT with end-to-end monitoring

The National Pensions Office pays out an annual amount of over €1.5 billion to 1.8 million pensionable people. In order to further improve its services, the RVP switched from a mainframe to an open IT environment. Via a solution for end-to-end monitoring of the application delivery chain, the RVP is able to further improve the user experience.

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Why Proximus?

Proximus wants to be the preferred provider of intuitive end-to-end solutions combining fixed and mobile telecom, IT and media, enabling its customers to master and enrich their professional and private lives in a sustainable way.

Trends are piling up and make things difficult due to their simultaneous character. New technological advances create new opportunities to deliver new services. Customer expectations evolve as well.


Technologies converge: voice, video and audio over anything, with more or less combined intelligence. Telephony is moving away from its original infrastructure, just like media, bank services, retail, photography, personal contacts, etc. Businesses converge: operators offer financial services, cars become “the ultimate connected device”, retailers offer services in the subway, postal services and online retailers.

People are more and more getting dependent on modern technologies, as they are being used in all aspects of life, whether at home, on the road or at work. Lack of connectivity is then experienced as a failing service.

End-to-end services

It is our goal to provide end-to-end services with a clear SLA, right from the datacentre up to the individual user. Companies should be able to master this SLA, such that digital services become a real enrichment for everybody. Proximus therefore offers services covering from connectivity up to the IT services needed by organisations to offer better serve their customers in today’s digital world.

ISO certifications

To accomplish our mission we concentrate on four priorities: customer satisfaction, profitable growth, innovation and transformation, and operational excellence. The Proximus Group provides a healthy, safe working environment by, among other things, protecting its business data and addressing the related risks. We acknowledge that it is our duty to protect the environment and to continuously analyze all our activities in order to reduce their impact on it as much as possible. We take measures to avoid any pollution, preserve resources and energy, minimize waste emissions and recycle our products and waste where realizable.

For our professional customers, we implement an integrated management system (IMS) compliant with the ISO 9001, VCA and ISO 27001 standards, which we continually improve by analyzing and auditing.

Customer Charter

Proximus is the leading operator in Belgium and has vast experience with a variety of customer groups: residential, professional, corporate and institutional. Thanks to its constant innovation, Proximus has developed a comprehensive range of products and solutions for fixed and mobile networks.

  • A single partner: through its integrated structure the Proximus Group guarantees you a converged fixed, mobile, ITC and media offering.
  • Customer-orientation: customer satisfaction has always been –and remains- a priority of the Proximus Group.
  • Belgium's leading operator: as a Proximus Group customer, you benefit from our position as Belgium's leading operator. And if you're looking to deploy sustainable ICT solutions in Europe, the Proximus Group ensures you flawless delivery of ICT solutions and managed services for your company.
  • Proximus ICS: Proximus ICS commits to offering you the most flexible and powerful data transit solutions, unequalled operational reliability, and fast delivery times at the best price.

Services and solutions

  • The Proximus Group has built up vast experience with a varied group of customers. As a customer, you can benefit from our many investments in development, our high-level expertise in ICT and connectivity, and numerous solutions set up to meet your needs: Enterprise Network Solutions, Enterprise Datacenter Solutions, Enterprise Security Solutions, Enterprise Collaboration Solutions, Enterprise Applications Solutions, and Enterprise Mobility Solutions.

ICT services and Managed services

  • The Proximus Group helps you by offering strategic and technical consultancy services, integrating all ICT aspects into these. In addition, we ensure the continuous improvement of your ICT tools and manage your whole infrastructure. With these managed services we also ensure an efficient and effective improvement of your operations.


  • A leader among ICT training providers in the Benelux, the Proximus ICT Academy offers a full range of ICT courses.

Corporate Social Responsibility

Corporate social responsibility is at heart of the Proximus Group's concerns. As the leading operator in Belgium, it was our duty to implement a clear social responsibility strategy and we are proud of the results obtained so far. Read more.

Health and certificates

  • Electromagnetic fields and health:
    The Proximus Group indicates the maximum SAR (specific absorption rate) index of each mobile handset of the Proximus Collection.
  • ISO and security certifications, NATO certification
    Approaching the Proximus Group entails engaging with one of the rare companies in Belgium that can boast of having no fewer than two ISO certificates and one VCA certificate for security. In addition, the Proximus Group has provided the investment necessary for getting some of its employees NATO-certified.

Strategic partners

Arbor Networks

Arbor Networks, Inc. is a leading provider of network security and management solutions for enterprise and service provider networks, including the vast majority of the world's Internet service providers and many of the largest enterprise networks in use today. Arbor's proven network security and management solutions help grow and protect customer networks, businesses and brands. Through its unparalleled, privileged relationships with worldwide service providers and global network operators, Arbor provides unequalled insight into and perspective on Internet security and traffic trends via the ATLAS® Active Threat Level Analysis System. Representing a unique collaborative effort with 270+ network operators across the globe, ATLAS enables the sharing of real-time security, traffic and routing information that informs numerous business decisions. For technical insight into the latest security threats and Internet traffic trends and to learn about our DDoS mitigation services, please visit our website and visit our blog.


Is a leading global provider of security and compliance management solutions.


Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world.


Research In Motion (RIM) is the designer and manufacturer of the award-winning BlackBerry® smartphone, used by millions of people around the world. The company also creates solutions for the worldwide mobile communications market, including the software that allows the BlackBerry smartphone to provide mobile access to email, applications, media and the Internet.

Blue Coat

Is the market leader in WAN application delivery and content security.


Is an important player in the protection of electronic communication.

Check Point

Is the only supplier to provide total security for networks, data and endpoints.


Cisco is the worldwide market leader in network equipment and network management for the Internet.


Citrix is an American software firm, specialized in virtualization, networks and software-as-a-service (SaaS) technologies.


Commvault offers companies integrated solutions for universal data management. It also provides high-quality data protection.


Compuware is a software company with products aimed at the information technology (IT) departments of large businesses. The company's services include testing, development and performance management software for programs running on mainframe computer and distributed client-server systems.


Is specialized in protecting and managing privileged users, applications & highly-sensitive information.


Dell offers companies data storage software and data solutions that facilitate data management.


EMC supplies systems, software and services as a lever for one of your most strategic assets. EMC's goal is to optimize business information infrastructure to meet the growing demand for enterprise content management, security, archiving, storage and virtualization.


Provides solutions which ensure the secure, reliable, and fast delivery of applications.


Fluke is a Manufacturer of network troubleshooting equipment, cable testers, digital multimeters, calibration equipment.


Is a highly credible and well-established certificate authority and SSL provider.


GPXS provides Enterprise Mobility Management Services (EMMS) for a diversity of customers. The new generation of smartphones, tablets and field service devices creates device management challenges, costs and complexity that demand an effective and professionally supported mobility strategy. We help you build, manage and support your Enterprise Mobility Strategy.


HP offers a wide range of data storage and server storage products, data solutions and services.


Offers end-to-end risk management solutions.


Offers database & application security, reporting & audit solutions.


Offers database & application security, reporting & audit solutions.


Provides a platform for delivering reliable and secure core network services.


Ipanema provides enterprises of WAN Governance and application aware managed services solutions through visibility, optimization, acceleration and control features.

Iron Mountain

Iron Mountain is the worldwide number one supplier of Storage-as-a-Service solutions for data protection, data recovery and archiving.


Delivers solutions for e-mail security.


Juniper offers a high-performance network infrastructure that helps service providers, enterprises, and public sector organizations create value and accelerate business succes. They provide their customers of high-end routing and security solutions.


Is a leading supplier of network security & availability solutions.


Provides a range of managed services to protect, control, encrypt, and archive electronic communications.


Microsoft is active in the field of software and business applications.


NetApp offers an integrated solution which enables the storage, supply and management of network data with the aim of achieving strategic objectives more effectively.


Provides solutions that monitor network performance and security and policy compliance.


Nokia is the world's leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks including related customer services.


Oracle is the world's leading supplier of database technologies and data applications for companies.


PingPing, a brand of the Mobile-For company, is an mobile micro-payment platform which allows users to purchase products and services using their mobile phones (max. €25/transaction). The PingPing platform is open to all mobile phone users in Belgium and also offers services like loyalty, e-tickets collecting, couponing.


Companies choose Polycom for solutions that enable their geographically dispersed workforces to communicate and collaborate more effectively and productively over distances. Using Polycom telepresence, video, and voice solutions and services, people connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings. Organizations from a wide variety of industries and the private sector work with Polycom standards-based solutions to:

  • Gain a fast return on their investment as their teams easily collaborate "face to face" wherever they are.
  • Cut the time, cost, and carbon emissions associated with gathering the right people in one place to solve problems.
  • Apply saved resources, time, and energy to primary business and organizational challenges.

In today's economy, Polycom makes good business sense.


Quantum is a world leader in storage services and supplies very reliable back-up, recovery and archiving solutions.

Red Hat

Red Hat is an American company which focuses on the distribution and maintenance of Linux distributions and systems.


Riverbed offers the most scalable and broadest WAN optimization solution available. Whether you are looking for WAN optimization, application acceleration, Wide Area File Services (WAFS), or Wide Area Application Services (WAAS), Riverbed provides the broadest and best performing products which are also the easiest to integrate into virtually any enterprise network.


Riverbed offers the most scalable and broadest WAN optimization solution available. Whether you are looking for WAN optimization, application acceleration, Wide Area File Services (WAFS), or Wide Area Application Services (WAAS), Riverbed provides the broadest and best performing products which are also the easiest to integrate into virtually any enterprise network.


Provides a full range of encryption, e-mail, Web, and NAC solutions.


Is a world leader in mission-critical information systems for defense and security, aerospace and transportation.


Is the leading provider of security lifecycle management solutions.


Is a world leader in Strong Authentication and e-Signature solutions.


Vaultex develops and implements complete data centers. The company also offers climate control, housings, security and monitoring.


VMware is an American software firm which produces various software products which enable virtualization.


Vodafone has a commercial partnership with Proximus for the Belgian and Luxembourg market. Vodafone is recognised as the mobility market leader for multinational customers. Through Vodafone Global Enterprise, Vodafone has developed a suite of capabilities to support customers with their international mobility needs.


Develops Web-services products that provide security, integration and performance for business transactions over the Internet.

Windows Mobile

Windows Mobile is a compact mobile operating system developed by Microsoft and designed for use in Smartphone's and mobile devices.