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Our commitments

Our experts, 100% dedicated to you

A technical helpdesk, reachable at 0800 55 200, is available 24/7 to help you with all your repairs and technical questions. For ICT and cloud solutions, dedicated teams of specialists are at your service. In addition, you can contact your personal account manager at any time.

Fast repair

The work schedules our our technicians are flexible so we can repair your Internet/telephone line within 24 hours, and in most cases even within 5 working hours. In the meantime, we transfer each call to you fixed line to a mobile number of your choice. We don't manage to fix your connection in time? A free USB-modem is at your disposal.

Manage your budget

Check your bills and credit notes online and download them via MyProximus. You have access to your fixed line and Internet connection status at any time via MyProximus.

Work in optimal conditions

Proximus offers you the fastest telephone network with the largest coverage in Belgium. Stay connected at all times on your laptop, tablet or smartphone thanks to the best 3G/4G mobile Internet network in Belgium. In addition, you surf for free via more than 930,000 Wi-Fi Hotspots in Belgium and more than 13 million spots worldwide.

More questions?

Satisfied about our products? Or you still have some questions? Contact us via your preferred communication channel. Phone, e-mail, Twitter, Linkedin …, choose what suits you best