×
×
img

Classic telephony

Digital line

As of the 1st of January 2017, IP solutions will replace ISDN2 lines

What does this mean for you?

With regard to your current telephony solutions, we will continue to provide technical support for your lines and ISDN2 telephone exchanges. You do not, therefore, have to do anything.

For any new telephony order or change, depending on the number of lines requested, we will offer you a choice between ISDN30 or a new VoIP solution compatible with your existing telephone exchanges, whether the latter is Proximus-branded or from another brand.

Make smaller-scale sites/branches accessible without too much cost. Proximus ISDN-2 makes this possible.

Advantages

  • Improved accessibility of your company: 2 to 8 directly accessible lines and numbers
  • Possibility of handling several incoming or outgoing calls or performing several tasks simultaneously (e.g. sending a fax and answering an incoming call)
  • Improved control of bills (separate bill for each telephone number)
  • Possibility of equipping your installation with a telephone exchange, high-performance digital phones, or, say, an alarm system

Options

Paying services
  • Activation of additional telephone numbers (maximum 6)
  • Additional telephone number series (per series of 10 or 100 numbers)
  • Notification message of the price of calls
  • Call barring to certain numbers
Service Level Agreements

Proximus Office: fault clearance within 6 hours, 24/7

Proximus Privilege Guarantee: fault clearance within 8 working hours, Mondays to Fridays, from 8 a.m. to 6 p.m.

Included advantages for both solutions:

  • Immediate call forwarding to a national number of your choice, free of charge
  • Proximus will pay financial penalties if it fails to comply with its obligations
  • Available on ISDN-2 Standard, Indialing and Cascade lines
Installation and repair

Besides a junction box and a terminal (for a telephone, fax, etc.), the installation only needs to be connected to the Proximus network.

However, you do need the following Proximus infrastructure:

  • A lead-in cable that enters your building from the public domain
  • A connection point that terminates the Proximus infrastructure inside your building

If you already have a Phone Line, a simple adjustment to your connection box is all that's required to transform it into an ISDN line.

Your appointment will be confirmed

We work hard to continuously improve our service. To make sure that our appointments for installations and repairs can proceed smoothly, all appointments are confirmed by SMS. Moreover, our technician will call you about 30 minutes before arriving at your premises.

Conditions

Phone Line

Discover all the Smart Services available on Proximus's Phone Line. This analog line is based on technology that has withstood the test of time.

Advantages

  • Technology that has withstood the test of time: PSTN (Public Switched Telephone Network)
  • A host of smart services: caller display and Phone Mail
  • Fast installation lead time
Installation and repair

Besides a junction box and a terminal (for a telephone, fax, etc.), the installation only needs to be connected to the Proximus network.

However, you do need the following Proximus infrastructure:

  • A lead-in cable that terminates in your building from the public domain
  • A connection point that terminates the Proximus infrastructure inside your building

If you do not have the appropriate infrastructure, please call our Customer Service in order to take the preliminary steps.

Your appointment will be confirmed

We work hard to continuously improve our service. To make sure that our appointments for installations and repairs can proceed smoothly, all appointments are confirmed by SMS. Moreover, our technician will call you about 30 minutes before arriving at your premises.

Conditions

Related products

Bizz IP Telephony

Simplify your telephony infrastructure with IP telephony.

Call routing

Manage intelligently your incoming call flow.

Get inspired

Contact

Please contact your account manager for more information or click the Contact me button to fill in the form and we will contact you as soon as possible.

Contact me

Private customers, the self-employed, and small companies can contact their dedicated customer service.