The voice services offer managed by Proximus includes the following formulas:
- Traditional VMS for Proximus geographic numbers to route incoming calls to the right destination based on criteria such as the time of the call, the line status, blacklists, the number of the caller and the number dialed by the caller.
- Contact Center-as-a-Service, makes it possible to route calls to a contact center agent without the need for a contact center infrastructure at your end (for more information about this service, please consult Contact Center-as-a-Service among our Contact Centers).
- VMS Outbound for outgoing call campaigns.
- VMS Disaster Recovery Solution available in a traditional version or CCaaS.
The alternative routing of incoming traffic is based on routing trees which are likely to be combined for optimal route planning. A web interface (via MyProximus Office) makes it possible to change the routing trees instantly, the key element being full interactivity with the VMS platform.