Network quality

Always close to your customers and colleagues thanks to the quality of our mobile network.
We invest in the development of our network daily, to offer you the best experience both now and in the future.

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  • The independent firm Commsquare regularly performs tests on the networks of Proximus. This means a car equipped with receptors drives by the Belgian roads to measure the quality. The car drives approximately 8,100km, performing 12,7000 voice calls and 2,100 data tests per operator. Measurements made by Commsqueare in Q1 2016 (18/01/2016 - 25/02/2016).

    Speed is measured as it is experienced by the customer. Measurements are taken with 2G, 3G and 4G devices in free mode which automatically connect with the best available network (2G, 3G or 4G). These speeds can be lower than the measurements on the network itself, but are closer to the real customer experience.

    Each situation measured takes into account the device (2G, 3G or 4G), type of use (calling, downloading, uploading, video streaming, texting), and location (drive tests in cities and municipalities across Belgium and on the motorway, and tests conducted by a pedestrian indoors or on a train). The results are published by Commsquare in a Mobile Customer Experience Dashboard with more than 100 situations. In 87% of these situations, Proximus scores the best, compared to 72% for Mobistar and 50% for Base. The sum of the percentages is greater than 100% because operators can be tied best in different situations.