Proximus customer and moving?

Plan your move online

Move your products in three steps

You are moving ?

Step 1

Fill in the move request form, 4 weeks before your moving date.

You are moving ?

Step 2

One of our staff will call you within 2 hours to discuss the details of your move: the exact moving date, and the connection in your new office.

You are moving ?

Step 3

A technician will come to your premises on the day of the move to install everything. With his help, you will be able to call, surf and watch television without any worries at your new address.

You are moving and only have a mobile subscription

In this case there is obviously no need for a technician to come to your premises. Change your address via MyProximus, so that your bills will be sent directly to your new address.

NB: this service is reserved exclusively for mobile subscribers. Do you have a rate plan through an intermediary party, i.e. a company, institution or third party? In that case, you cannot change the billing address for the mobile subscription you are using.

How much will your move cost?

Tips for your move

Moving all your products now costs you only €48,76 for the installation and activation. A technician will install everything at your new address, this service is included in your move charges.

If you have any products specific to your professional activity (telephone exchange, LAN/WAN network, etc.), we advise you to contact us for a quotation.

Remain accessible during your move

Remain accessible during your move

You want to remain accessible and continue to surf during your move

There are several ways to remain accessible during your move:

  • Are you expecting a call during your move? Don't worry: you can forward your incoming calls to another telephone number or your mobile phone.
  • Don't miss any calls during your move thanks to PhoneMail. Listen to your messages whenever and wherever you want, on your fixed line or your mobile phone.
  • Remain accessible on your mobile phone, wherever you are. Choose from our wide variety of mobile telephony solutions (phones, subscriptions).
  • Thanks to Mobile Internet surf wherever you are.
  • Do you want to change your address online? This service is reserved exclusively for mobile subscribers, and is not available to users with a mobile bundle which is managed through a company, institution or third party.

Organize your move

You want to plan your move with a checklist

When moving there are many things to consider. Our removal calendar helps you plan your move simply. This way you can be sure that you don't forget anything and everything has been settled for your move.

Plan your move