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Bizz All-in

The all-in really suited to your business

to surf, call with fixed and mobile and watch TV

Bizz All-in Fiber for your business

Frequently asked questions

Netflix

I don’t have a Netflix subscription

After the installation of your Bizz All-in, within 10 days, you will receive a personal Netflix code via letter. This code has to be activated via www.netflix.com/promo before 15/04/2017, no financial information will be asked. When the code has been activated you will be able to consult the Netflix catalogue (directly via Proximus TV, the Netflix website or the Netflix app) without any purchase obligation. 

What happens after my 3 months?

The promotion will end after 3 months and Netflix will contact you. If you want to continue watching Netflix you will have activate a paying subscription via the website www.netflix.com. If you don’t answer, you will lose your access to Netflix.

I already have a Netflix subscription

After the installation of your Bizz All-in, within 10 days, you will receive a personal Netflix code via letter. This code has to be activated under your Netflix profile in the section ‘gifts and promotions’ before 15/04/2017. 

What happens after my 3 months?

When the promotion has ended, Netflix will continue billing as usual

Which Netflix subscription can I choose with my code?

The code gives a discount of €29.97 in total.

  • When you choose for a subscription of €9.99/month, you will receive exactly 3 months of free Netflix access.
  • When you choose for a subscription of €7.99/month, you will receive more than 3 months of free Netflix access.
  • When you choose for a subscription of €11.99/month you will receive less than 3 months of free Netflix access.

Proximus TV

I want to connect Proximus TV to more than 1 TV

No problem! Simply order your Bizz All-in and during the product configuration you’ll be able to add up to 2 extra decoders. For each extra decoder you pay €5/month.

If you are already a Bizz All-in customer you can order extra decoders here.

Mobile data

How much mobile data do I need every month?

For the average smartphone user we recommend the 3 GB mobile subscription. You will have than enough data to surf on the web and on social media.
Do you stream a lot of music (Spotify), video (YouTube) and surf almost every day? The 8 GB mobile subscription will be ideal for you.
For the intensive smartphone users who stream video’s every day over 3G/4G we have the 12 GB mobile subscription, perfect to cover all your needs!

Conditions

Footnotes

1. Internet speed : the download speed in your home will depend on your IT installation and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www.proximus.be/internetspeed to discover the surfing speed in your home.

2. Same day repair of your Internet connection, phone line and tv If you call before 5 p.m. on a working day or before 1 p.m. on a Saturday

Bizz All-in

Free Bizz installation by a technician (worth €48.76) for new customers with a Bizz Office (team) or Bizz All-in (team) Pack.This includes the standard installation and, additionally, the remote activation and configuration of MyProximus, OneDrive for Business, domain name (DNS), mailboxes and Bizz Office Switch by ICT experts. Bizz All-in and Bizz Office are not compatible with the options Family Calls, Bizz Mobile Community, Proxi Replace and Proxi Duo. A maximum of 10 SIM cards.

Unlimited calls with Bizz Office and Bizz All-in: Unlimited national fixed-to fixed calls valid from one fixed telephone number. Unlimited calls to mobiles in Belgium from one fixed telephone number, with a limit of 1,000 minutes per month, per telephone number. Beyond 1,000 minutes, you pay the standard rate.

Unlimited national/international calls: option to call any fixed number abroad from your fixed line (United States, Canada, France, Germany, Morocco, Turkey, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Romania, Slovakia, Slovenia, Spain, Czech Republic, United Kingdom, Sweden, Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland). This is valid 24/7 (with a maximum of 1,000 call minutes per month). Beyond 1,000 minutes, you pay the standard rate. If you have Happy Time International, you will pay the Happy Time International rate once you exceed the 1,000 minutes.

Guaranteed same-day restoration of your Internet access, telephone line and TV if you call before 5 p.m. on a working day or before 1 p.m. on a Saturday. If it cannot be restored within the indicated timeframe, we will temporarily restore it via the 3G/4G network. Guaranteed restoration of the telephone line: only applicable to the Phone Line and ISDN-2 Standard or TWIN lines.

Call forwarding: except for marketing or special numbers. Billing according to the customer's rate plan.

2nd SIM card included in Bizz All-in: if the volume is used up: €0.083 per additional MB.

The TV offer and on-demand programs of Proximus TV may be shown only in the customer's private circle. For more information about the availability of Proximus TV, HD coverage, the possibility of connecting several TV sets or the channel and channel package offering per region, see www.proximus.be. Blockbuster with Bizz Office and Bizz All-in: for Packs with a "free movie" entitlement, the customer can choose one film per month from an exclusive catalog. The customer can rent the free movie any time during the month. Once the customer rents the movie, he has 48 hours to watch it. Any unused free movie cannot be carried over to the next month.

TV Replay and TV Replay+: since 01/06/2015, TV Replay has been free of charge for customers who opt for or already have Bizz Office or Bizz All-in (or a Proximus Pack since 2012). The availability of TV programs via TV Replay depends on the television channels and whether or not they have received the authorizations to broadcast the programs in that way. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available on TV Replay on Proximus TV and the Proximus TV app, and the specific terms and conditions, can be found on www.proximus.be/tvreplay.TV Replay is not available for Scarlet customers.

Three months of Netflix as a gift: offer valid for new customers who subscribe to a Bizz All-in or Bizz Office plan.Within 10 working days of subscribing, eligible customers will receive their Netflix gift code by e-mail, post or text message, depending on the contact details we have for them. The Netflix gift code can be activated on www.netflix.com/specialoffer. Only one code is provided per customer. The Netflix activation codes expire on 15/02/2017. The cash value of the offer amounts to €29.97, which corresponds to a three-month subscription to the "2 stream Netflix" service (Netflix on two screens). The customer can use the value of the offer for another plan or services offered by Netflix. However, such a change may alter the validity period of the offer. Except for the aforementioned change, the offer cannot be exchanged (e.g. for Netflix gift subscriptions). The offer is non-refundable and subject to the applicable legislation. The rate plans of the Netflix service are subject to change. If the rate for the Netflix service is changed before the customer has used his gift code during the validity period of the offer, the customer is entitled to the total equivalent value for the new rate plan. Valid for the full term of the contract between Netflix and Proximus and subject to changes imposed by Netflix. For more details, surf to www.netflix.com/termofuse. Proximus not only makes Netflix available via the Proximus TV decoder, but also on computers or other devices connected to the Internet. However, to watch Netflix on Proximus TV, the customer must have an Internet subscription or a TV subscription with Proximus.

Favorite app: every Bizz Mobile subscription in a Bizz All-in Pack entitles the customer to an unlimited volume of data in Belgium for using an app of his choice from a defined list. The customer can only choose one app and can only change it once a month via MyProximus. Limits may apply for some applications. More information is available on www.proximus.be/support.

Protective measures: to avoid bill shocks, the service is blocked if the customer exceeds his bundle limit by €49.60. If the customer so wishes, he can unblock the service by contacting the customer service. The general terms and conditions of the apps apply. Proximus makes a selection from among the most popular apps around. Proximus reserves the right to modify the offer with two months' notice.

Bizz Mobile in Pack: the Pack advantages continue to apply for as long as the customer keeps his contract.

General conditions

Unless otherwise indicated, the offers and promotions are exclusively reserved for business customers and valid until 13/11/2016 for all new contracts. They cannot be combined with other offers and promotions. Unless otherwise indicated, the contract is concluded for an indefinite term. The customer may terminate his fixed-term or open-ended contract at any time in writing. Fixed-term contracts are automatically extended on their expiry date with successive periods of the same length as that for which the contract was concluded initially. Offers valid only for use in Belgium, except for Internet numbers and special numbers (0900 numbers, voting lines, etc.) and in accordance with our general terms and conditions. All prices are without VAT. Information and prices are not binding and may be changed without prior notice. Any unused data volume, texts and call minutes are not carried over to the next month. The mentioned brands (such as Apple, Google and Microsoft) are the property of their respective companies that created these brands. All mentioned products, logos and images are the property of the respective brands. Unlimited offers: for personal use only and in accordance with the general terms and conditions. In Proximus' sales channels you can pay for goods with Bancontact or cash, and for services by bank transfer or direct debit. Except in the event of force majeure, the delivery of goods takes a minimum of 3 days and a maximum of 30 days and that of services takes a minimum of 5 days and a maximum of 60 days. Codes of conduct and the general terms and conditions are also available on www.proximus.be/voorwaarden. In case of complaints, the customer may also contact the Telecommunications Ombudsman's Service (Boulevard Bischoffsheim 29-35, 1000 Brussels, tel. 02 223 09 09, klachten@ombudsmantelecom.be).

Promotion conditions

Promo smartphone + Bizz Mobile+Phone subscription

Prices do not include VAT. Auvibel tax and €0.05 recycling tax included.

Promo Bizz Mobile+Phone: this offer is valid from 13/11/2016 till 31/12/2016 included for all new customers subscribing to a 24-month contract to Bizz Mobile+Phone 31 (28 in Pack); 41 (38 Pack); 46 (36 Pack); 56 (46 pack); 66 (56 pack); 76 (66 pack).

Once the stock has been used up, it will not be replenished. Maximum of 3 smartphones per customer. Only payments by bank card are allowed. By subscribing to a Proximus joint offer, the customer undertakes to accept all the terms and conditions of the offer and pay the telecom bills by direct debit. This direct debit will be applicable to the payment of all the amounts due to Proximus in the context of any other services provided by Proximus (due and past-due bills). Should the bank reject this direct debit arrangement, Proximus reserves the right to demand payment by bank transfer and charge the customer for this rejection on the basis of the then applicable rates. Maximum of 30 days between the activation date of the subscription and the delivery of the smartphone. This offer cannot be combined with other Proximus promotions, with the exception of the current Bizz All-in promotion as from the 2nd mobile subscription added to Bizz All-in.

iPhone is a brand of Apple Inc.