The Mobile Customer Experience Dashboard is inspired by the method used by the French telecom regulator ARCEP and was developed by Proximus to measure the quality and visualize the customer experience of the network for the customer. Each box in the tables below is a measured situation, that is a combination of type of device, type of use and type of place. Each test situation was repeated at leased 130 times to achieve a representative result.
The measurements were performed by the independent agency Commsquare that regularly performs tests on the networks of Proximus. This means a car equipped with receptors drives by the Belgian roads to measure the quality. The car drives approximately 8,100km along Belgian roads to measure the quality of the network anywhere. In addition, walk test were done during 40 days. A total of 16,500 voice calls per operator and 6,300 data tests per operator were performed. Measurements conducted by Commsquare in Q3 2016 (03/08/2016 - 14/09/2016).
In 93% of the cases on the dashboard Proximus has the highest score or is equal to other operators, versus 72% for Orange and 34% for Base.