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Manage your Proximus accounts

Creating your MyProximus account

MyProximus

How do you create a MyProximus account?

Register online to MyProximus. To create your account, you need your mobile phone number or your billing data.

How do you use MyProximus?

Surf to the MyProximus website or download and install the MyProximus app on your mobile phone or tablet. This allows you to manage your usage, products and data anywhere and at any time.

Have you forgotten your login or password?

Have you forgotten the password for your MyProximus account? Or do you want to change it? You can set a new password using your e-mail address or telephone number.

Do you have problems accessing MyProximus?

Do you have problems creating your account? Are you unable to log in? Or are you unable to access an application in MyProximus? We have listed all possible solutions for you.

Do you have any other questions?

Creating your Wi-Fi Hotspots account

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How do you create a Wi-Fi Hotspots account?

Log in to MyProximus to create your Wi-Fi Hotspots account. If you haven't done so already, create a MyProximus account first.

How do you surf on a Wi-Fi Hotspot?

There are two ways in which to surf on a Wi-Fi Hotspot: install the Wi-Fi Hotspots app (on your iPhone, iPad or Android device) or manually select a Wi-Fi network containing the word “Fon”.

Have you forgotten your login or password?

Request your login or set a new login and/or a new password via MyProximus.

Do you have problems connecting to a Wi-Fi Hotspot?

Are you unable to connect to a Wi-Fi Hotspot or do you have a poor-quality connection? View the most common causes and the way to solve these problems.

Do you have any other questions?

Creating your Cloud account

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How do you create a Cloud account?

Log in to MyProximus to create your Cloud account. If you haven't done so already, create a MyProximus account first.

How do you use Cloud?

Install the Cloud app on your smartphone, tablet or computer, or surf to proximuscloud.be to save and share your files in the cloud.

Have you forgotten your login or password?

Have you forgotten the password of your Cloud account or do you want to change it? You can set a new password via the Cloud application.

Do you have any other questions?

Creating your TV Partout account

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How do you create a TV Partout account?

You don’t have to create a separate TV Partout account. Simply use the login and password of your MyProximus account to log in to TV Partout.

How do you use TV Partout?

Install the TV Partout app on your smartphone or tablet, or watch live TV on tvpartout.be on your PC or Mac.

Have you forgotten your login or password?

Use the login and password of your MyProximus account to log in to TV Partout. Have you forgotten them or do you want to change them? You can set a new MyProximus password using your e-mail address or telephone number.

Do you have any other questions?

Creating your Norton account

How do you create a Norton account?

Create your Norton account while installing Norton Family Premier or Norton on your mobile phone or tablet. You can use the same user name and password for all your Norton products.

How do you use Norton?

Install Norton on your PC or Mac, or on your mobile phone or tablet to protect your device against viruses and other Internet threats. Install Norton Family Premier  to protect your child when he or she is surfing the Internet.

Have you lost your product key?

If you didn’t download your Norton product via MyProximus, you will be required to enter your product key during the installation process. You can find your Norton product key on the MyProximus website.

Do you have any other questions?
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