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More mobile, closer to citizens

Customer storiesby One magazine17/06/2014

For the past few weeks, the telecoms operator has been providing 3G services which have the unique characteristic of allowing police forces and emergency services to use any of the three mobile networks in Belgium and giving them VIP access to the Proximus network.

For the past few weeks, the telecoms operator has been providing 3G services which have the unique characteristic of allowing police forces and emergency services to use any of the three mobile networks in Belgium and giving them VIP access to the Proximus network.

Since 1998, ASTRID has had a special place in the Belgian telecoms landscape. Its target customers? Police forces and emergency services. With this new 3G service, the operator aims to meet these customers’ growing needs for data transfer. “It’s not simply connectivity, we offer an end-to-end service that lets emergency services connect securely to their applications no matter where they are, based on the three mobile networks available in Belgium,” explains Christian Mouraux, Product Manager at ASTRID.

Always connected

Belgacom, which launched the solution, stood out from the competition thanks to an original offer: the trick is providing users with a data SIM card with a Luxembourg number. This means that emergency services can surf on any of the three Belgian networks depending on their coverage and availability. “This is especially important for emergency services which have to stay connected at all times,” emphasized Mouraux. He also pointed to the priority access to the data network provided by Proximus as one of the key elements that tipped the balance in favor of the Belgacom proposal. As for the available applications, they are well known to the emergency services: secure database, license plate identification, mobile office, sharing photos, maps or diagrams between the on-site teams and the dispatching staff.“ But these are now at our fingertips, thanks to greater transmission speed. It’s a real boost to efficiency that ‘s directly observable on the ground,” Mouraux added.

Don’t bet the farm

The project effectively took off in May 2013 in the form of three distinct public tenders with negotiated procedure. “We preferred to split these markets in order to be able to work with specialized partners. The tricky part is that we had to manage the integration internally. The advantages were obvious: you don’t have to bet the farm on a single operator, and the cost was lower,” Mouraux added.

Business benefits

  • Reliable data network available at all times
  • VIP access to the Proximus data network
  • Higher efficiency for emergency and aid services in the field

Company profile

ASTRID, a limited company under public law, is the operator of the national network for radio communications and paging, and the dispatching for emergency and security services in Belgium.

More info?

For more information visit the Belgacom website or contact your Account Manager.

One

One

One magazine is the Proximus B2B magazine for CIOs and IT professionals in large and medium-sized organisations.

One magazine is the Proximus B2B magazine for CIOs and IT professionals in large and medium-sized organisations.


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